Privacy Policy

TRUE COLOUR INTERNATIONAL – PRIVACY POLICY

True Colour International Pty Ltd (ACN 665 262 895) (we, us or our), understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us when selling our products to you, providing our courses to you or providing our website (together, Services) or when otherwise interacting with you.

The information we collect

Personal information: is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.

The types of personal information we may collect about you include:

As a customer or client:

your name; and
your contact details, including your email address and/or telephone number; and
your payment details (through our third party payment processor).

As a business contact for a customer of ours:

your name; and
your contact details, including your work email address and/or work telephone number;
your employer and job title; and
the organisation you work for.

When you otherwise interact with us:

your name;
images of you, if you choose to provide them;
your contact details, including email address, street address and/or telephone number;
your preferences and/or opinions;
information you provide to us, including through feedback, customer surveys or otherwise;
details of products and services we have provided to you and/or that you have enquired about, and our response to you;
support requests submitted to us and our response to you;

When you visit our website:

your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
information about your access and use of our Services, including through the use of Internet cookies, your communications with our online Services, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
additional personal information that you provide to us, directly or indirectly, through your use of our Services, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
any other personal information requested by us and/or provided by you or a third party.

How we collect personal information

We collect personal information in a variety of ways, including:

Directly: We collect personal information which you directly provide to us, including when you register for an account, through the ‘contact’ form on our website or when you request our assistance via email, or over the telephone.
Indirectly: We may collect personal information which you indirectly provide to us while interacting with us, such as when you use our website, in emails, over the telephone and in your online enquiries.
From third parties: We collect personal information from third parties, such as details of your use of our website from our analytics and cookie providers and marketing providers. See the “Cookies” section below for more detail on the use of cookies.

Why we collect, hold, use and disclose personal information

As a customer of ours:

to enable you to access and use our Services, including to provide you with a login;
to provide our Services to you, including to dispatch and deliver our products to you;
to contact and communicate with you about our Services;
for internal record keeping, administrative, invoicing and billing purposes;
for analytics, market research and business development, including to operate and improve our Services and associated applications;
for advertising and marketing, including to send you promotional information about our products and services and other information that we consider may be of interest to you or your employer;
to comply with our legal obligations and resolve any disputes that we may have; and/or
if otherwise required or authorised by law.

When you visit our website:

to provide our website to you;
to enable you to access and use our Services, including to provide you with a login;
to provide our Services to you, including to dispatch and deliver our products to you;
to contact and communicate with you about any enquiries you make with us via our website;
to contact and communicate with you about our Services, including in response to any support requests you lodge with us or other enquiries you make with us;
for analytics, market research and business development, including to operate and improve our Services;
to run promotions, competitions and/or offer additional benefits to you;
for advertising and marketing, including to send you promotional information about our products and services and other information that we consider may be of interest to you;
to comply with our legal obligations and resolve any disputes that we may have; and/or
if otherwise required or authorised by law.

Our disclosures of personal information to third parties

We may disclose personal information to:

third party service providers for the purpose of enabling them to provide their services, to us, including (without limitation) IT service providers, data storage, web-hosting and server providers, email marketing providers, couriers, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
our employees, contractors and/or related entities;
our existing or potential agents or business partners;
sponsors or promoters of any promotions or competition we run;
anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and
third parties to collect and process data, such as Google Analytics (To find out how Google uses data when you use third party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time), Facebook Pixel or other relevant analytics businesses; and
any other third parties as required or permitted by law, such as where we receive a subpoena.

Google Analytics: We have enabled Google Analytics Advertising Features including Remarketing Features, Advertising Reporting Features, Demographics and Interest Reports, Store Visits, Google Display Network Impression reporting etc.. We and third-party vendors use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together.

You can opt-out of Google Analytics Advertising Features including using a Google Analytics Opt-out Browser add-on found here. To opt-out of personalised ad delivery on the Google content network, please visit Google’s Ads Preferences Manager here or if you wish to opt-out permanently even when all cookies are deleted from your browser you can install their plugin here. To opt out of interest-based ads on mobile devices, please follow these instructions for your mobile device: On android open the Google Settings app on your device and select “ads” to control the settings. On iOS devices with iOS 6 and above use Apple’s advertising identifier. To learn more about limiting ad tracking using this identifier, visit the settings menu on your device.

Overseas disclosure

While we store personal information in Australia, where we disclose your personal information to the third parties listed above, these third parties may store, transfer or access personal information outside of Australia.

Your rights and controlling your personal information

Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to provide our Services to you and your use of our Services.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Access: You may request access to the personal information that we hold about you. An administrative fee may be payable for the provision of such information. Please note, in some situations, we may be legally permitted to withhold access to your personal information. If we cannot provide access to your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal. If we can provide access to your information in another form that still meets your needs, then we will take reasonable steps to give you such access.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading. Please note, in some situations, we may be legally permitted to not correct your personal information. If we cannot correct your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal.

Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.

We may use cookies on our website from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do recognise you when you return to our online website and allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our online website with personal information, this information may be linked to the data stored in the cookie.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Links to other websites

Our website may contain links to other party’s websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.

True Colour Match by TCI Privacy Policy

Effective date: 28 May 2026

True Colour Match by TCI is a Chrome extension published by True Colour International. This Privacy Policy explains what information the extension collects, uses, stores, and shares when you use the extension.

What the Extension Does

True Colour Match by TCI lets users select colours from a visible web page, calculate colour values, compare those values with True Colour International colour profile data, create or access an account, and manage subscription checkout.

Information We Collect and Use

The extension collects and uses only the information needed to provide its colour matching, account, and billing features.

Account Information

When you create an account, log in, or request a password reset, we may collect:

Email address
Password or password reset information
Authentication token returned after login
Account status and subscription status
Coupon or promotional code, if provided

We use this information to create and authenticate your account, keep you signed in, restore your session, check subscription access, send password reset emails, and determine eligible subscription offers.

Colour Matching Information

When you choose to use the colour picker, the extension may access the visible contents of the active browser tab so it can calculate the colour values of the area you select. The extension may process:

The selected visible page area
RGB colour values calculated from that selected area
Selected colour season or colour profile options

We use this information only to provide colour matching results. The extension does not collect browsing history, monitor pages in the background, or track websites you visit.

Billing Information

When you start subscription checkout, we may use:

Your account email address
Your selected subscription plan
Your subscription or trial eligibility
A temporary reference to the tab where checkout started

Checkout is handled by Stripe. We do not collect or store full credit card numbers in the extension.

Local Extension Storage

The extension uses Chrome local storage to store:

Your authentication token so you can stay signed in
A temporary checkout source tab ID so the extension can return you to the correct tab after checkout cancellation

This information is stored locally by Chrome for the extension and is used only for account and checkout continuity.

Permissions Used by the Extension

The extension uses Chrome permissions only as needed for its single purpose:

activeTab: to access the current tab after you click the extension icon so you can select colours from the visible page.
scripting: to display the extension’s colour matching interface on the active tab after you click the extension icon.
storage: to store your local login session token and temporary checkout state.
Host permission for https://xsws-qjgf-anka.n7c.xano.io/*: to communicate with our backend API for login, account status, billing, password reset, and colour matching.

How We Share Information

We share user data only when necessary to provide the extension’s features.

Xano

We use Xano as our backend service provider. The extension sends account, authentication, subscription, password reset, coupon, and colour matching requests to Xano so the extension can provide login, account status, subscription checkout creation, and colour matching results.

Stripe

We use Stripe to process subscription checkout and payment-related services. When you start checkout, Stripe may receive information necessary to create and manage the checkout session, such as your selected plan and account email address. Payment details are entered directly into Stripe’s checkout flow and are handled by Stripe.

Google Chrome and Chrome Web Store

The extension runs in Google Chrome and is distributed through the Chrome Web Store. Chrome may provide extension platform functionality such as permissions, local extension storage, and extension review or distribution services.

We do not sell user data. We do not transfer user data to advertising platforms, data brokers, or information resellers. We do not use user data for personalized, retargeted, or interest-based advertising.

Remote Code

The extension does not use remote JavaScript or WebAssembly code to provide its Chrome extension functionality. Extension scripts are included in the submitted extension package.

Data Retention

Authentication tokens remain in local Chrome extension storage until you sign out, remove the extension, clear extension data, or the token expires. Backend account, subscription, and authentication records may be retained as needed to provide the service, maintain account access, process subscriptions, comply with legal obligations, resolve disputes, and prevent fraud or abuse.

Temporary checkout tab information is used only to restore the billing flow and may be overwritten or removed as part of normal extension use.

Security

We use HTTPS to transmit data between the extension and our backend services. We take reasonable steps to protect authentication and account information. You should not share your password or account credentials with others.

Human Access to User Data

We do not allow humans to read user data except where necessary to provide support requested by the user, investigate security or abuse issues, comply with applicable law, or use aggregated and anonymized information for internal operations.

Chrome Web Store Limited Use Disclosure

The use of information received from Chrome extension APIs will adhere to the Chrome Web Store User Data Policy, including the Limited Use requirements.

We use information obtained through Chrome extension permissions only to provide or improve the extension’s user-facing colour matching, account, and billing features. We do not use or transfer this information for personalized advertising, retargeting, interest-based advertising, credit-worthiness, lending purposes, or sale to third parties.

Your Choices

You can stop the extension from accessing a page by not clicking the extension icon on that page. You can sign out of your account from the extension. You can also remove the extension from Chrome to delete extension data stored locally by Chrome.

To request account support, deletion, or privacy assistance, contact True Colour International at:

[Insert privacy contact email or support URL]

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and publish the updated policy where it is linked from the Chrome Web Store listing.

For any questions or notices, please contact us at:

True Colour International Pty Ltd (ACN 665 262 895)

Email: info@truecolour.com.au

Last update: 4 May 2023